Privacy Policy
This Privacy Policy explains how ARRANGE TUTOR PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when users visit or use our website www.arrangetutor.com and our online education services, including live classes, courses, study support, doubt-solving, academic assistance, and related services.
www.arrangetutor.com is owned and operated by ARRANGE TUTOR PRIVATE LIMITED.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from third-party service providers where permitted by law.
1.1 Information You Provide to Us
When you contact us, submit an enquiry, register interest in our services, purchase a course, book a live class, request study support, or communicate with us, we may collect the following information:
- Full name
- Email address
- Phone number or WhatsApp number
- Country, state, city, or location
- Student name, age, grade/class, subject, curriculum, or academic requirement
- Parent/guardian details, where applicable
- Course or service interest
- Preferred class schedule or time zone
- Messages, queries, feedback, or support requests
- Billing details and payment-related information
- Any other information you voluntarily provide to us
1.2 Payment Information
We may collect payment-related information necessary to process transactions for our services. Payments may be processed through third-party payment service providers such as Razorpay, PayPal, banks, card networks, or other payment partners.
We do not store complete card numbers, CVV, or sensitive payment authentication details on our own servers. Such information is handled by authorized payment processors according to their own security and compliance standards.
1.3 Information Collected Automatically
When you visit www.arrangetutor.com, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Pages visited
- Date and time of visit
- Referring website or search terms
- Website usage activity
- Cookies and similar tracking technologies
This information helps us maintain website security, improve user experience, analyze website performance, and detect potential misuse.
1.4 Information Related to Online Classes and Services
For live classes, courses, and study support, we may collect or process information such as:
- Attendance records
- Class schedule and session details
- Tutor assignment details
- Course progress
- Doubt-solving or academic support history
- Learning preferences
- Feedback and performance-related notes
- Communication between students, parents, tutors, and our support team
Where classes are conducted through third-party video conferencing or learning tools, those platforms may also collect information according to their own privacy policies.
2. Why We Collect and Use Your Information
We use personal information for the following purposes:
- To provide online live classes, courses, and study support
- To respond to enquiries and support requests
- To communicate with students, parents, guardians, tutors, and customers
- To process bookings, enrollments, payments, refunds, and cancellations
- To schedule classes and manage service delivery
- To provide study material, course updates, and academic support
- To personalize learning support based on student requirements
- To send service-related notifications, reminders, and updates
- To improve our website, services, user experience, and customer support
- To prevent fraud, abuse, unauthorized access, or illegal activity
- To comply with legal, tax, accounting, regulatory, and compliance obligations
- To maintain business records
- To protect our rights, users, tutors, and business operations
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing Personal Information
Depending on your location and applicable law, we may process your personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract or steps taken before entering into a contract
- Compliance with legal obligations
- Our legitimate business interests, such as improving services, preventing fraud, and communicating with customers
- Protection of vital interests where necessary
- Any other lawful basis permitted under applicable data protection laws
For users from the European Economic Area, United Kingdom, or other regions with similar data protection laws, we process personal data in accordance with applicable legal requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and improve the user experience.
Cookies are small files stored on your device. You may choose to disable cookies through your browser settings. However, disabling cookies may affect some features or functionality of the website.
We may use cookies for:
- Website functionality
- Security
- Analytics and performance measurement
- User experience improvement
- Remembering preferences
If we use third-party analytics or advertising tools in the future, such tools may collect information according to their own privacy policies.
5. Sharing of Personal Information
We may share personal information only where necessary and lawful, including with:
- Tutors, teachers, academic coordinators, or service providers involved in delivering classes or study support
- Payment processors such as Razorpay, PayPal, banks, card networks, or payment gateways
- Technology service providers, hosting providers, email providers, communication tools, or video conferencing platforms
- Customer support and business operation service providers
- Legal, tax, accounting, or compliance advisors
- Government authorities, regulators, courts, or law enforcement agencies where required by law
- Third parties in connection with business restructuring, merger, acquisition, or transfer of business assets, subject to applicable law
We require service providers to use personal information only for the purpose of providing services to us and to maintain reasonable confidentiality and security safeguards.
6. International Users and Cross-Border Data Transfers
ARRANGE TUTOR PRIVATE LIMITED may provide services to users located in India and other countries. If you access our website or use our services from outside India, your information may be processed, stored, or transferred to India or other countries where our service providers operate.
Data protection laws in these countries may differ from those in your country. By using our website or services, you understand that your information may be transferred internationally as necessary for service delivery, payment processing, communication, hosting, support, compliance, and business operations.
Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Managing customer relationships
- Maintaining business and financial records
- Resolving disputes
- Processing refunds or support requests
- Complying with legal, tax, accounting, and regulatory obligations
- Preventing fraud or misuse
When personal information is no longer required, we may delete, anonymize, or securely archive it in accordance with applicable law and business requirements.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include controlled access, secure systems, password protection, limited access to personal data, and use of trusted third-party service providers.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.
9. Children’s Privacy
Our services may be used by students, including minors, with the involvement or consent of parents or guardians where required.
If a student is below the age required by applicable law to provide valid consent, the parent or legal guardian should provide consent and supervise the use of our services.
Parents or guardians may contact us to review, update, or request deletion of a child’s personal information, subject to legal and service-related requirements.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.
10. Marketing Communications
We may use your contact information to send service updates, course information, offers, or educational communications where permitted by law.
You may opt out of promotional communications by contacting us at tutorarrange@gmail.com or by using any unsubscribe option provided in our communications, if available.
Even if you opt out of marketing messages, we may still send important service-related communications such as payment confirmations, class updates, support responses, policy updates, or legal notices.
11. Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- Right to access your personal information
- Right to correct inaccurate or incomplete information
- Right to request deletion of personal information
- Right to restrict or object to processing
- Right to withdraw consent where processing is based on consent
- Right to data portability, where applicable
- Right to complain to a data protection authority, where applicable
- Rights related to automated decision-making and profiling, where applicable
To exercise your rights, you may contact us at tutorarrange@gmail.com.
We may need to verify your identity before responding to your request. Some requests may be limited by legal, contractual, tax, accounting, security, or legitimate business requirements.
12. Rights of European Economic Area, United Kingdom, and Similar Jurisdiction Users
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, you may have rights under applicable data protection laws, including the GDPR or similar laws.
These rights may include:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision-making and profiling
- The right to withdraw consent
- The right to lodge a complaint with a supervisory authority
If we transfer your personal information outside your jurisdiction, we will take reasonable steps required by applicable law to protect such information.
13. Links to Other Websites
Our website may contain links to third-party websites, tools, platforms, payment gateways, video conferencing services, or learning resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users should review the privacy policies of third-party websites before providing personal information to them.
14. Third-Party Services
We may use third-party services for website hosting, analytics, communication, video classes, payment processing, customer support, and business operations.
These third-party services may collect or process information according to their own terms and privacy policies. We recommend users review the privacy policies of relevant third-party services when using them.
15. Legal Disclosure
We may disclose personal information if required or permitted by law, including:
- To comply with legal obligations, court orders, subpoenas, or regulatory requests
- To respond to lawful requests from government or law enforcement authorities
- To protect our rights, property, users, tutors, customers, or business operations
- To investigate fraud, security issues, misuse, or illegal activity
- To enforce our Terms and Conditions or other policies
16. Accuracy of Information
Users are responsible for providing accurate and updated information. If your personal information changes, you may contact us to update or correct it.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, or data practices.
The updated Privacy Policy will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
18. Contact Information
If you have any questions about this Privacy Policy, your personal information, or your data protection rights, you may contact us at:
ARRANGE TUTOR PRIVATE LIMITED
Website: www.arrangetutor.com
Email: tutorarrange@gmail.com
Address: Office number 002, NQI plaza, Alpha-I Commercial Belt, Block E, Alpha I, Greater Noida, Uttar Pradesh 201310
Phone: +916264287092'